Q.What is a controlled substance? Are such products available at does not dispense drugs or medicines, which are included in the Schedule X of Drugs and Cosmetics Act 1940 and Narcotic Drugs and Psychotropic Substances Act 1985 and controlled by the regulatory authorities.


Q. How can I become a registered member at

A. Becoming a member at is a fast, simple and hassle free process. Just follow the given steps carefully:
Visit our site
Click on “Sign Up” on the top of the page.
This will open the “REGISTRATION” page.
Fill up your details under “Registration” and click on the “Sign In” button.
You will receive a SMS & an Email disclosing your login details and your One-Time-Password (OTP). OTP is required to complete your activation cum verification process. On successful completion of activation cum verification process, you’ll have an account on your name.
During the registration process, if any issue arises or if you face any difficulty, feel free to get in touch with our customer support team at at 033- 65512345. Our customer care team will guide you at every step or respond to your queries

Q. Why do I need to provide my personal information in order to become a registered member at

A. During the registration process, you will be asked to share your limited personal information with us. This information is required to authenticate you as a valid user and helps us to service you better. This information can be accessed only by the user and the authorized team.

Q. For what purpose is my mobile number used?

A. Your phone number helps us to further verify your account and enables us to communicate with you in a better way.

Q. I cannot register on my own. What do I do?

A. Registration at is a very simple process.
All you need to do is to call us on 033-65512345 and our  customer care team will guide you through the registration process.Please follow the given steps to successfully complete your registration process via phone:

Call on our help line number 033-65512345. Inform our customer care representative that you want to register via phone. Our customer care representative shall do the needful on your behalf. The process would also require your valuable input in the form of your personal details such as your name, email ID, mobile number, date of birth, gender, city, state etc. On completion of the above process you will receive a SMS that discloses your One-Time- Password (OTP), provided by, on your mobile Please provide this OTP to our customer care representative who will verify your account and hence complete the registration process..

Q. How can I login in case I forget my password?

A. To retrieve your password, follow the given steps: Click on “Forgot Password” under “Log In” section. You will be prompted to enter your e-mail ID On providing any of the two you will receive a SMS, informing you that your password has been reset. Login to your account using the new password. You will be prompted to change your password again. Reset your password and you are ready to use your account again.

Q. I am getting a password error. What do I do?

A. In case you get a password error, try to re-enter your password in the correct way. Since passwords are case sensitive make sure to type all the characters accurately. If the problem still persists, you can click on “Forgot Password” and follow the above mentioned steps. Or, you can also call on 033-65512345 for assistance.

Q. I can’t sign in inspite of entering my login details correctly. What should I do now?

A. If you encounter the above problem please get in touch with our customer care executives at 033-65512345 or email to

Q. Why is my email address/mobile number required to log in?

A. Your Email address or Mobile Number is required to login to your account. Email IDs or Mobile Numbers are used as usernames as they are easy to remember and at the same time, distinct for each user.


Q. Where can I Log out?

A. Click on the Log Out button on top of the webpage(s).

Q. How can I update my personal information?

A. Updating your personal information such as contact details is very simple. Just follow the given steps:
Login to your account and on the “Profile” page click on the “Modify” tab Here you will be able to update your details. Do not forget to click on “Save” in order to save the details once you have made the necessary changes.

Q. What is the procedure for changing my password?

A. To change the password of your account: On the “Profile” page click on the “Change Password” tab. Here enter your old password along with your new password. Confirm the new password by entering it again. Click on “Change” to save your new password.

Q. Is it possible to deactivate my account?

A. If you wish to deactivate your account, kindly mail us at or call us on 033-65512345.

Q. What should I do if I don’t receive promotional and newsletter subscription emails from

A. In case you don’t receive promotional and newsletter subscription emails from us, please try the following:
Ensure your email address is correct. In case it is wrong, please change it. Make sure you use the letters in the correct case. Check your SPAM filters and junk mail box. Add us to your mail server`s white list.
If you have tried all the above steps and are still having problems in receiving our emails, then get in touch with us. Our users can mail us at or call us on 033-65512345.
We will be glad to help you solve your problem anytime!

Q. What if I stop receiving SMSs from

A. In case you are not receiving SMSs from, please mail to or call 033-65512345 for further assistance

Q. On which browsers can I open

A. is presently supported on the following browsers:

Microsoft Internet Explorer 6.0 and above
Google Chrome 1.x and above
Mozilla Firefox v3 - v7.
Safari v4 - v5

If you cannot find your browser among the list given above, we recommend using a supported browser (i.e. one from the list). Otherwise, the pages of the website may not display correctly and certain features may not work.


Q. What is your Return Policy?

A. You can return the products in the following instances :
You have been sent the wrong products by us
You have received damaged products from us
Please check the products as soon as those are delivered by us.
Returns are not eligible for Speed Pac medicines. The expiry date of all medicines in SpeedPac are guaranteed to be valid for consumption. Return for Speed Pac are done only under the following conditions:

1. Package for seal, do not accept if open.
2. List of constituent medicines in Speed Pac are different from prescribed.
If you find damaged or wrong products, please don’t accept it from the delivery person and return it to him immediately. The products once accepted by you will not be taken as return by the us.

Q. What is the procedure to cancel an order?

A. An order can be cancelled before it is processed by the us. If your order has already been processed , it cannot be cancelled. To cancel an order, follow the given procedures:
In case you have any query, please call on 033-65512345  customer care number.

Q. Why is the “Cancel” link disabled?

A. A disabled “Cancel” link means:
The item (s) has already been processed by us.
For further information, get in touch with Customer Care executives at 033-65512345 or call your Health Care Executive for assistance.


To Know us better, please visit "About Us" page!

Q. What are the Terms of Use for

A. Click on T&C on the Home Page

Q. How do I view available job openings online?

A. To view available job openings, scroll down and click on "Careers"
Here you can see available openings. You can email us your resume by sending a mail to

Q. I wish to become a franchisee for What should I do?

A. If you are interested in becoming a franchisee
for; then, please fill a form on “Become Partner” or email it to Our executives will contact you.


Q. Who do I contact at if I encounter any problem while using this website?

A. Please call on our customer care number (033-65512345) if you encounter problems while using our website.

Q. Can I contact customer support team by sending an email?

A. Yes, you can contact our customer support team by sending an email.
Just follow the given steps. You can write us your query by sending an email to or


Q. If I do not find all my products on website. What do I do?

A. If you cannot find a product on website,
you can suggest us by filling up a form on “Add My Medicine” after LOGIN.

Q. Is it compulsory to provide prescription?

A. As per regulations, the prescribed medicines can only be sold against valid prescription. It is obligatory on your part to provide for valid prescription of a Registered Medical Practitioner as terms of access of our website.It is the obligation of the users to produce before the Licensed Onshop Pharmacy valid prescription before the delivery of the products. We can refuse to deliver the medicines in case the user failed to show valid prescription.

Q. What are the shipping charges?

A. In case your order is within Kolkata there is no delivery charge. For rest of India, shipping charges is Rs 200 per order.

Q. What is the estimated delivery time for my order?

A. The estimated delivery time for your order is 72 hours from the acceptance of your order by us.
Products are delivered on all working days (Monday- Saturday between 10am to 8.30 pm).
No products are delivered on Sundays and public holidays.

Q. What do I do if my order is not delivered even after 72 hours?

A. In such cases, call at 033-65512345 and enquire about your order. Make sure to mention your order number.

Q. Do I need to be present at home to sign the receipts for my delivered goods?

A. It is not mandatory for you to be present at home to sign the receipts of the delivered goods.
Your representative or a family member can also sign the receipts and receive the products on your behalf.

Q. Can I select a delivery time that is convenient for me?

A. Yes, you to choose your desired delivery time provided it is between our scheduled timings.

Q. Can I opt for a suitable delivery date?

A. Yes, you can opt for a suitable delivery date provided it is after the ‘minimum delivery time’ required by our team to dispatch the products to your location.

Q. Can I return my ordered product (s) after it has been delivered?

A. The instances in which you can return a product at the time of delivery to you are as follows:
If you have been sent wrong products.
If the product, you ordered, arrived defective or damaged.
You must check the products at the time of taking delivery us.


Q. How to order a particular product on

A. Follow the given steps to order a product on Search for the products using the Search box available on every page of our website. Once you have found your product(s), click on it to add it to either “Speed Pac” or “Strips”. Then click on the “Next” button.
You will be taken to the next level in which you will be asked the dosage time, starting date, number of days & meal preference for your Speed Pac medicines. After that click on “Next” to continue to go to “Checkout”.

In case you have not opted for Speed Pac you will directly landing on the checkout page. Here you will be asked for the Patients Name, Mobile Number, Email Id. Next fill the mandatory fields and choose to upload your prescription. “Prescription” can be uploaded immediately or you can send it by Email, Fax or Whatsapp. Please note that our Registered Pharmacists will process your order only after complete verification of your prescription.
After that add your billing address and shipping address. Review the order to make sure everything is correct.
Next click on “Place order”. On receiving your order, it will be confirmed to you. Your order number will be displayed on your display screen. Further, you’ll receive a SMS, mentioning your order number and other details. Please retain it for further communication.

Q. I want a soft copy of my receipt for a particular order. How can I get it?

A. To get a copy of your invoice for a particular order, follow the given steps: After LOGIN
Click on “My Orders” tab
Next click on “View” and download your invoice against an order.

Q. How can I check the Order Status of my Orders?

A. To check the Order Status of your Orders follow the given steps:
After LOGIN Click on “My Orders”
Here you will find all your previous orders placed and the associated
details will be displayed. You can view your order status here.

Q. Why is my order status displaying "Order Processed"?

A. This order status message means that your order has been approved by our Registered Pharmacists.

Q. When does my order status show "Delivered"?

A. If your order status is showing "Delivered", it means that your order has been delivered to you

Q. How can I make the payment for my order?

A. All orders containing prescribed medicines have only one payment option
i.e. Cash On Delivery (COD)

Q. Is the price, shown for a product, all inclusive?

A. Yes, the price shown is final and all-inclusive.

Q. I have received the wrong invoice. What do I do?

A. Please call on 033-65512345 and lodge a complaint about your wrong invoice. You can also mail us through your mail box using
“Complaints/Grievances” as the subject. We will resolve discrepancies, if any.


Q. What are the different payment methods available at

A. One kind of payment modes are available on - Cash on Delivery (C.O.D)

Q. Is the price, shown on for a product, all inclusive?

A. Yes, the price shown on our website is final and all-inclusive. The price you see on the product page is exactly what you pay.
However, there is a delivery charge of Rs 200/- if your delivery location is outside Kolkata.

Q. I have received the wrong invoice. What do I do?

A. Please call on 033-65512345 and lodge a complaint about your wrong invoice. You can also mail us through your mail box using “Complaints/Grievances” as the subject.
We will resolve discrepancies, if any.